Features are packed into the higher-priced plans
Third party monitoring service
Alert1 is a middle of the road provider.
They’ve been solely providing medical alert equipment for about 30 years, but haven’t been the best rated by their customers.
The equipment isn’t bad, but it’s more toward the “all you need” mark than the “all you want”. The monitoring is also done by a (reputable) third-party, which could matter to some.
A win with Alert1 are the mobile protection options and the features of their high-end plan.
There are two ways to be protected when on-the-go and both are solid for keeping you or your family member safe. This and some other features keep them in the middle of the pack.
There are a lot of unique features to Alert1.
It does take getting to the highest priced plan to really unlock all of the potential of this service, but even then it may be worth it. Here’s a look at the plans:
- Home: This covers the 24/7 monitoring service, “unlimited button pushes” and the base unit and the pendant you wear. One added feature (that isn’t common) is that Alert1 will call not only 911, but family and friends you deem necessary in the event of an emergency.
- Fall Detection: This plan includes all of the service and equipment mentioned in the “Home” plan, but the pendant that comes with this level automatically detects when you’ve fallen. Falling could render a loved one unconscious. If the wearer doesn't respond, the authorities and family are notified.
- Mobile: The mobile plan is essentially a device hooked up to a cellular plan that you carry around with you. In the event of a medical emergency, you push the button and it works to notify the monitoring station. The device is one of the smallest on the market at about a 2-inch square.
- Mobile + Fall Detection: The biggest plan includes not only mobile coverage, but also the fall detection. It’s definitely the highest priced option.
All plans come with free shipping and free activation.
To be honest, Alert1 doesn’t really impress enough to command the price of the high-end plans, but the stellar service from the company is something to consider in the price.
In fact, if you (or your loved ones) are an elderly couple it’s the same low (single) monthly fee. Other companies will charge for extra equipment and even a higher monthly fee.
Alert1 allows for two individuals living in the same household to fall under the one monthly cost.
As far as the equipment, the base unit has a really good speaker and communication will come through very clearly on both ends. The range on the base unit isn’t that impressive at a 600-foot radius. Extensions don’t seem to be available through Alert1.
Unfortunately, the backup battery is only good for 24 hours. It’s most-likely still enough time to get to your loved ones, but most other base units provide a longer battery-life
The pendants are waterproof. Individuals should still be able to contact the monitoring center in the event of slipping in the tub while bathing.
Alert1’s automatic fall pendant detects if the wearer has fallen. Once it registers a fall, the monitors are immediately notified to take the proper action. These are ideal for issues with blood flow/blood sugar that cause individuals to lose consciousness.
The range on the base unit isn’t that impressive at a 600-foot radius. Most providers allow for extensions and upgrades, but it doesn’t seem to be available through Alert1.
Standard home protection can only be connected through a land line. Not ideal for cord-cutters or those with sketchy phone service. The mobile options are connected via AT&T cellular connection.
If you don’t have great AT&T coverage in your area, it won’t do you much good to have the mobile plan.
Optional smoke detection monitoring is offered at an additional charge per month.
Alert1 has a clean, easy to read support page on their website. Their primary customer support method is through the phone.
They clearly lay out different toll-free phone numbers for various customer needs (technical support, sales, and member care services).
Technical support also links to a web page which will help you troubleshoot common problems. There is also a decent FAQ section which is searchable.
Alert1 also offers a 30 day money back guarantee if you’re not satisfied. This guarantee only works if you had an annual plan and return the equipment within 30 days.
Alert1 uses a U.S. based monitoring company with two command centers. These centers are not owned or operated by Alert1, however they are UL listed and CSAA 5 Diamond certified.
You can choose from over 190 different languages and when a representative calls from the command center they will speak to you in your preferred language.
It’s the most extensive translation service of any other medical alert provider on the market.
You will receive 24/7 monitoring coverage and the specialists at the command centers will contact family and/or emergency services on your behalf.