Great tech options and budget service specifically for the elderly
No base console unit, only mobile service
GreatCall has a ton of equipment and services that are specifically made to help older folks keep up with the world of technology.
Some of those services are their mobile alert systems and equipment called “Lively Alert” and “Splash”.
GreatCall’s Mobile Alert is a decent service, but isn’t traditional monitoring. The prices are the least expensive we’ve seen, making them a fantastic budget pick.
The devices are one-of-a-kind and the monitoring service isn’t just ran by qualified reps. There can be two-way communication between the user and nurses or even doctors. This is a very uncommon service.
The other services and gizmos could just be a bonus, depending on how much you or your loved ones are into tech.
GreatCall is not traditional medical alert monitoring.
From the equipment to the monitoring, everything is different than the norm. All of their plans are cellular and they don’t charge a premium for it. The monitoring service is called “5Star Urgent Response”
Here’s the breakdown of each plan:
Basic: Cell service for the lowest price out of all competitors. 24/7 monitoring from award-winning reps.
Preferred: At this level you have “Urgent Care”, which is the ability to access “registered nurses and board-certified doctors.” There is another feature with the preferred plan called “GreatCall Link” that allows caregivers to access information via an application.
Ultimate: This plan comes with everything in the “Preferred” level along with automatic fall detection and the very unique “Product Replacement”. In the event of a lost/stolen/damaged device, this will be replaced.
GreatCall is known for cell phones and phone service in addition to their medical alert systems. It’s not completely relevant, but the phones and service cater to the elderly and could be a great option to have multiple services from one trustworthy place.
The equipment, like most other things, is different than other devices from the typical alert company.
There are two products, but it seems like “Splash” is being phased out for the newer “Lively” device. Splash is still available with the same 5Star service, but Lively is clearly better. The newer device is considerably smaller and lighter.
Users have to pay for devices up front with GreatCall. The costs range, but are all under the $40 mark.
The Lively comes as a small-sized button, or as a wearable device that many elderly would find fashionable. Even has a golden touch to it. The wearable is also a fitness tracker so you can ditch the fitbit.
The wristband is compatible with Android and iOS and turns your smartphone into an “urgent response device.” It’s also waterproof for up to 30 minutes and can work to get you into better shape.
Unless you want the traditional “Lively” button, it makes sense to go with the wristband. It’s the same price.
Even most mobile plans require you to carry around two devices to keep the service going. For active seniors, this could be the biggest draw.
You put on the pendant or wristband and you are considerably safer while you’re out on the town.
No additional equipment is needed for their service, period. This is very unusual.
No base unit is needed for the home. If you have one of the small devices, you have complete monitoring coverage. It’s really unusual, but potentially revolutionary for the monitoring industry.
Additional services are plentiful.
Urgent Care: Allows you to talk to doctors and nurses. No other service does this.
Greatcall Link: Give caregivers more info when they need it through an app.
Product Replacement: It’s included in the “Ultimate” plan, but coverage can be purchased for $3/mo for the “Lively” device. If it’s broken or lost for any reason, GreatCall will replace it.
You can contact GreatCall customer service either through phone or email. GreatCall also provides a wealth of helpful user guides and quick start guides on their website support page.
If you’re more of a visual person GreatCall has several How-to videos and How-to cards with easy to understand pictures and diagrams.
GreatCall goes above and beyond with their interactive online courses to help you use and understand their products. You do have to register, but the course is free!
There is a 30 day return policy where they will refund your first month’s service charge and the cost of the phone. Your activation fee may or may not be refunded based on certain factors.
GreatCall’s 5Star Urgent Response Service uses IAED (International Academies of Emergency Dispatch) Certified 5Star Agents to answer all service calls.
The agents can call emergency services on your behalf and are available with bilingual support in over 100 languages.
Multiple monitoring options are available including medication reminders, wellness check ups, and daily automated check-in calls.
All of GreatCall’s service is provided by cellular network. The website does not state a provider, but they do allow you to enter your zip code and check if coverage is available in your area.