Really good support and multilingual monitoring
The equipment is nowhere near cutting edge
LifeFone is another budget option, with plans a bit below the average monthly fee.
The big plus for this company is their track record of customer satisfaction. Customers really seem to love this company.
If you’re looking at them for the first time, concerns could be the lack of certain certifications for their call-center staff. Also some of the equipment and services cost extra to upgrade depending on the size of your home and needs.
These concerns are valid, but the monthly fee covers the basics and many of the add-ons are ala carte. You can choose what you want (like a fall pendant, or waterproof wearables) and not pay for what you don’t.
LifeFone has a lot of plans, but there are few pieces of equipment that are available outside of the preset packages.
Here's a breakdown of the plans:
- At Home (Land line): The basic plan has 24/7 monitoring. It also has a waterproof pendant (not common). Fall detection is available for a small extra monthly fee. The connection is by a land line phone hook-up only.
- At Home (Cellular): If you have cut the cord and want a cell service plan, it’s available for a slightly higher monthly charge. The equipment is better with the service including a temperature sensor.
- At Home Fall Detection: This plan is the same service as the cellular, but includes a pendant that can automatically detects falls.
- At Home & On-the-Go: A great value in terms of pricing. This level includes a typical base station for the home and a mobile station that can travel with you and a pendant to keep you or your loved ones safe on the move.
- At Home & On-the-Go (with Fall Protection): This plan is the exact same as the previous plan, but includes the tech that automatically detects falls. Not sure why they have special plans, but fall detection is cheaper when bundled in a plan.
All plans can actually include a spouse on the plan for free. If you live in the same household, it’s the one service price.
Equipment isn’t revolutionary, but it works well.
The base units for each plan are mostly different. The range varies wildly, but none are unreasonable.
The basic base console looks like an answering machine from the 90’s. It has a 480 foot range, but that can be increased up to 1500 feet depending on the size of your dwelling. The pendant and wristband buttons are surprisingly small.
The equipment is very discreet and easy to keep close to you in your home.
The cellular home plan is weird. The base console is still good and has a 1300 foot range. There only seems to be one emergency button that is actually larger than the equipment from the land line plan. The pendant is waterproof, which is a bonus for bathing.
The fall detection plan and the “At Home & On-the-Go” plans have the same home base unit. It has a 600 foot range. The pendants are different, but around the same size.
The mobile base unit is around the size of a deck of cards. It has a 350 foot range. No matter where you go, it has to be within 350 feet of the pendant to work. The mobile station is the same for all mobile plans.
One cool feature is the “Mobile Alert” app. Available to everyone, but if you are an existing customer it’s discounted. It’s push button service anywhere in the U.S.
If you want fire, smoke and carbon coverage, there is a plan. It encompasses the medical monitoring and includes some additional equipment that isn’t in the other options. This plan does require a 1 year contract, but the equipment is free.
Caregiver assistance in the form of alerts are available. Things like making sure the unit is working correctly, check-in calls by the monitoring system to ensure the user is doing well, and medication reminders for customers. GPS tracking for caregivers is also available.
Each of these services do have a monthly fee that is added to your service, but you can choose the options that you need.
There doesn’t seem to be an option for buying added equipment, except for a lock box. Caregivers can have easier access to the home by putting one of these secure boxes around the door handle (with a key to the house inside).
LifeFone’s website features a very helpful Customer Care page. They list three different toll-free numbers, one for general information, one for system/service needs, and the last is for billing.
If you prefer not to call, each of these departments have separate email links depending on your needs(billing, service, profile updates).
LifeFone has an A+ rating with the BBB.
LifeFone owns and operates its own monitoring center. This center is manned by professional emergency care specialists 24/7/365. These specialists will check your personalized emergency care plan and alert your prefered selection.
Through LifeFone you can monitor a second person in your home for no additional cost.
Although LifeFone does not give any third party certifications for their monitoring center or on call specialists, their website does list several organizations that have recognized them for their service.