The best support and monitoring
Equipment seems slightly dated
LifeStation is a clear winner in the medical alert system industry in terms of monitoring.
The most important thing when picking out a company that could save the life of a loved one is how they treat their customers. Sure, the equipment is important. But when it comes to having an emergency, you want highly-trained and friendly people on the other end of the line.
Another thing that is really appealing here is their absolute simplicity.
If you want monitoring, you just want to know you can reach out in the event of an emergency.
LifeStation is the best choice we’ve found for monitoring. The equipment isn’t bad either, but there are higher tech providers.
This company is the loved by their users and monitoring is 100% done in-house and in the U.S.A, making them our favorite alert system on the market.
So many people just want a medical alert system.
Most don’t care about fancy tech, advanced level features, or intense plans. It’s all about quality of coverage.
LifeStation has one base plan that can be added to, but users don’t pay for what they don’t need. Here’s the one plan:
- At Home: 24/7 highly-qualified, certified monitoring. Free shipping on all equipment. No contracts. A price lock guarantee meaning that what you pay the first month, you’ll pay the last month. The base version is a landline communication. Caregiver alerts are included (not common). Notifications are sent via email.
From this one plan, there are loads of add-ons.
The cool part about all of this is the customization. Most other providers have preset plans with equipment options and users don’t have a choice in the matter.
If there are features you don’t want, you still have to pay for them. Not with LifeStation.
There multiple upgrades that add a few dollars to your monthly bill. Things like:
Cellular monitoring: if you don’t want to use a land line, you can pay a nominal monthly fee to use cellular service for your connection.
Mobile Emergency Button: Mobile service is less than $10/mo extra, but the button is bulky and there is not pendant to go with it.
Additional User: If you have a spouse or elderly couple, an additional user can be added for just a few dollars a month (plus the extra equipment fee).
Bathroom/Hallway Button: There are large buttons that can be put in common fall areas in your home for less than $3/mo extra.
Lock Box: Putting one of these boxes on your door will allow friends, family and caregivers to have access into your home without having to let them in. A key is in the box.
The equipment is a downer, but is really the only downside.
The base console is quality and very safe. It’s actually certified by UL (like the FDA of monitoring services, but not government related). Most base units don’t have this qualification. It’s kind of a big deal.
The backup battery will last up to 32 hours in the event of a power outage which is tied for the longest in the industry.
Each week, LifeStation tests the connection to the unit just to make sure everything is working as described.
The only emergency button is a pendant, but can also we worn as a wristband.
It’s waterproof. The strap itself is a bit different. It’s a “breakaway” lanyard to prevent potential injuries.
The mobile button is big and bulky, but it works. It’s the only thing you need and will still fit in your pocket or purse, but not comfortably. Highly-active individuals will have a problem here.
Customer Support with LifeStation is provided 100% through the phone. They have a toll-free number you can call for any questions or tech support need. Their call center is always available, 24/7.
They pride themselves on ease of communication. They don’t use automated phone trees or messaging systems. All calls automatically get answered by a real person.
Any issues with equipment is fully handled by LifeStation. They will replace faulty equipment including batteries at no cost to you.
The range is also a potential problem. It’s only a 500 foot radius from the base console unit. Most apartments and homes won’t have an issue with a centrally located base unit, but if your home is larger it could be a problem.
LifeStation owns and operates their own UL listed monitoring station that has been tested for safety and reliability.
When an alarm is triggered, it will alert their CSAA certified specialists which are on call 24/7. These specialists are highly trained and will remain on the phone with you until help arrives.
The medical alert console inside your house is also UL listed and has two-way voice communication so you can talk to one of the certified specialists from anywhere in your home.
The home console can be hooked up to a traditional landline or can be used on a cellular network for a small additional monthly fee.
Unfortunately carbon monoxide, smoke, or fire detection monitoring is not available.