Versatile options that are all easy to understand
Some of the equipment is a bit bulky
Medical Guardian is one of the best choices for alert systems. There isn’t a lot of downside.
Quality, high-tech equipment with one of the longest ranges for in home monitoring. Mobile-ready gear to keep up with active users without losing service. Plus, Medical Guardian is possibly the most flexible company in terms of fees and contracts.
It’s a good choice. This isn’t a budget option, but it’s not as high as others—more middle of the road.
Using a third-party monitoring center may throw some people off, but the call center is well-qualified to keep you or your loved ones safe.
Medical Guardian is straightforward in their tech and plans. Everything is easily laid out on a basic site with comprehensive information.
The site is not flashy (except for Florence Henderson on the homepage), but it serves it’s purpose. Here’s a quick look at the plans:
Classic Guardian: The plan that is all you need for an in-home system. You get a base station and an emergency help button that can be worn around the neck or wrist with provided attachments. 24/7 land line connected monitoring.
Home Guardian: The same basic service, but with a cellular connection. Because this plan isn’t on a land line, the equipment is different. The range is lower, but the emergency buttons are waterproof. If you don’t have great AT&T service, don’t go with this plan.
Mobile Guardian: The mobile service is 24/7 monitoring on cell-service communication. The base station has to travel with you along with the emergency help buttons, and it is GPS enabled. There are a couple of buttons and the wristband is very discrete.
Premium Guardian: This level is for both home and on-the-go. GPS tech and fall detection is available, but doesn’t come with the plan itself. It’s essentially an option that has a few pieces that have to always be with you.
Each plan requires no contracts and no activation fees.
The equipment for each of their plans is different, from the base units to the emergency help buttons.
The “Classic” plan comes with a simple, but effective base station that isn’t huge (a good thing). Coming in at just over a pound, but only a 6-inch square. Smaller than an old school answering machine.
It has a two-way speaker to talk with reps in the event of an emergency. It plugs into the wall and your phone line, but also has a 32 hour emergency backup battery.
The help buttons aren’t small (not a great thing if you want your wearables discrete). The range is impressive at a 1300 foot radius. The cheapest plan has the longest ranged tech. You can wear the one button around your neck or on a wristband.
The basic plan is really a good option unless you’re uncomfortable with a landline. It’s got a great range and the tech isn’t eye candy, but it’s durable and the monitoring/service of Medical Guardian really make it a valuable option.
The “Home” plan is cellular and works off of the AT&T network.
You have a choice of one button (unless you buy another). The choice is between either a pendant or wristband. The wristband is sleek and very discrete. Both button types are water resistant, but only comes with a 600 foot range.
As for “Mobile”, the tech changes a decent amount. You get a completely portable base station and charging cradle. The unit itself has a 24-hour battery life and can be fully-charged in two hours.
The emergency buttons that come with it are essentially the same as the “Home” plan, but the range is even less at 350 feet.
Finally, the “Premium” plan has beefed up gear compared to the “Mobile” plan. The charging dock and monitoring device are bigger, GPS is added, and it holds a charge for 36 hours. It would be hard to move with this thing compared to the other mobile gear.
No emergency buttons are provided with this plan.
Fall detection is available on the “Home” plan and up and is an additional fee of $10/mo.
Medical Guardian’s Client Services are available by phone and their website provides the toll-free number. Live chat is also available on the site.
A short email form is available online. Once you fill out the form, the company says they will respond to you within 24 hours.
They do offer a small refund window. If a user cancels and returns equipment within 10 calendar days from the point of sale a full refund will be issued. There is a $50 restocking fee however.
Medical Guardian has an A+ rating with the BBB.
Medical Guardian uses a U.S. based 24/7 monitoring center. This center is UL listed and CSAA five star certified.
The monitoring center uses EMT trained operators to handle all calls. These responders are able to call family or the appropriate authorities, based on need.
Medical Guardian used traditional landline, cellular, and GPS service depending on the alert system purchased.
No optional smoke, fire, or carbon monoxide monitoring is available.