Highly advanced and incredibly helpful tech for the elderly
The highest price option for monitoring service
One of the longest-standing medical alert systems from one of the oldest companies on the planet.
That kind of notoriety (in this case) comes with a higher price tag. Philips is one of the highest priced options. Most of the cost comes from the tech. You have access to options that a lot of alert systems don’t offer, but they are even more expensive than the normal plans.
Things like mobile alert equipment and service will cost you a lot more.
Great equipment, but this service may not be worth the expensive monthly fees.
Philips is known for tech and their medical alert gear is no different.
All of the devices are made to last and offer some decent benefits over most of the other providers on the market. Unfortunately, the site is really hard to navigate and takes a while to figure out what you actually need/want.
The plans are around the same as everyone else with a higher price tag. Here a snapshot:
- HomeSafe Standard: This level gives you a base unit and a pendant or wristband/bracelet for in home use only. There are connection options; land line (standard) and wireless (higher monthly cost). 24/7 monitoring and two-way communication come with both.
- HomeSafe AutoAlert: The exact same setup as the standard including an option to upgrade to wireless or stick with land line. This version does include automatic fall detection. The pendant and bracelet is upgraded to detect a fall and send out an alert to the monitoring station.
- GoSafe: This is the mobile and in home plan from Philips. AutoAlert fall detection comes with this level and the ability to have the call center contact multiple emergency contacts for you. It includes the “GoSafe” pendant that is waterproof.
All plans come with a base unit and an “In-Home Communicator”. Basically a giant speaker phone that will help you communicate from any unfortunate positions when within the range of your service.
Surprisingly, the pendants aren’t attractive. They have advanced tech, but they don’t look any better than budget services. If you want to have discrete wearables, Philips isn’t really the place for that.
The advanced gear is where the exciting stuff is. Philips offers a few things that you won’t see with anyone else.
First up is the Lifeline Response App.
This will be one of the first industry apps that provides medical alert service straight from your smartphone.
According to the Philips Lifeline website, it’s about to be released. This is front line tech. The page touts that “If you have a smartphone, you have all the equipment you need.”
You’ll be able to download the app, pay for the monthly service and have protection wherever you may be. We haven’t seen another app like this in the making.
Another gear first is Philips’ Medication Dispensing service.
Due to eye issues or forgetfulness, elderly individuals the world over take medicine incorrectly. Even with those annoying daily pill boxes it can be tough for family and loved ones to fill them up all the time.
For seniors, caregivers, and anyone who has to regularly take a few doses of medication a day, this service is a game-changer.
It’s a device that holds as little as one and as many as 40 days of medicine with up to six doses able to be dispensed each day. Philips has thought of many of the common problems here.
It even dispenses the little cups commonly known to distribute medication.
It’s programmable and (if allowable), the device can enable an “early dose” button.
It is a monthly fee, but that includes the handy smart monitoring that alerts caregivers of the number of missed doses, refill alerts, and dispense error notifications.
The extra available gadgets keep coming with “RespondWell”.
It’s kind of like a workout program specifically for the elderly. It’s a web-based app that could help your loved ones get or remain healthy for a long time. The program is virtual, so it’s not like an 80’s workout VHS.
The service is included with your plan. Keeping users healthy may keep them from needing emergency medical assistance.
Support for Philips Lifeline is available by phone, live chat, and by online form.
If you choose the online form you provide both your email address and phone number. Philips doesn’t make it clear which by method you can expect to be contacted back.
They do say it will take between 1-2 business days for their specialists to respond back.
Philips Lifeline owns and operates their own monitoring centers. Monitoring is provided 24/7/365.
Philips operates two separate call centers in the U.S. Each center can operate independently and ensure nationwide coverage in the event of power outage or disaster.
When an alarm is trigger their specialists will alert emergency services or family members, based on the circumstances.
Philips also uses an interpreter service is available to help customers in over 140 different languages.
Their in home alarm systems can be used with a traditional land line or with cellular service. The GoSafe model is the only one available with GPS monitoring.
Wireless coverage is provided by the AT&T network.