Very unique pricing that could save tons of cash
No mobile monitoring and serious lack of plan options
Rescue Alert is a very simplistic medical monitoring service.
The company seems like it’s been stuck in the late 90’s, early 2000’s.
Don’t expect a variety of high-tech features and equipment. Nothing special going on, but the basic service is decent and the plans are very unique.
Rescue Alert is made for straight up medical monitoring and does have some value. For instance, the translation service is one of the most extensive in the industry with over 150 languages available.
But if English is the primary language of your family, that doesn’t mean much.
All things considered there are better options on the market who offer the same reliability.
If you’ve done any research into medical monitoring companies, Rescue Alert isn’t going to look very similar to most. Here’s a detailed look at the unique plans:
We really don’t recommend this plan. You get all of the equipment “free” and 24/7 monitoring. You can pay annually or quarterly for the same discounted price, or pay monthly for a slightly higher fee.
If you cancel or stop using the service, the equipment was never yours and it has to go back to the company.
Prepay for Equipment/Monthly Monitoring
This is a very good option for many.
Users prepay for the equipment upfront. It is bought and paid for, not rented. Next, you pay a monthly fee only for the monitoring service that is half of the “Rental” plan. The one-time equipment cost is less than $200.
It would only take about a year before it breaks even.
Once you use monitoring for more than that one year with this plan compared to the rental, it’s a couple hundred bucks in your pocket each year.
One of the most unique pricing models that can be found in medical monitoring. A one-time fee for both equipment and monitoring. Details are a bit vague on the site, but you can order online.
It seems to be for the lifetime of the account. For this to reach a “break even point”, assuming the same $200 for equipment, you’d have to have service for just over four years.
Interesting, but may not be the best idea if you’re unsure about how long you’ll need the service.
Equipment isn’t that impressive.
Most of their equipment/plans don’t offer cellular communication. There is a separate plan, but it’s hard to find on the site and isn’t that impressive.
Rescue Alert has two console base units—MXD and RA400.
Both have a 600 foot range from the pendants and both are compatible with DSL service. The MXD is a bit better in terms of quality.
It includes automatic weekly tests, and can take voice messages and prompts. The backup battery in the RA400 is the best we’ve seen period at 90 hours. The MXD has a 60 hour backup and is compatible with VoIp and cable telephone connections.
The “panic button” is waterproof and can be worn as a pendant or necklace.
One noticeable service missing is mobile. Rescue Alert doesn’t have it. On-the-go users won’t find anything that suits them here.
Additional products are available including a sterling silver necklace with a magnetic clasp to put your panic button on in style. There is also a lock box, medicine dispenser and various dongles to help your devices connect better in the home.
RA reminders is the only “add-on” service that will cost you an additional monthly fee. An attendant will call to remind users of preset events like when to take medication, doctor’s appointments, and other common reminders.
There is also a list of add-on features like “Domestic Violence Monitoring”, “Automatic Welfare Check”, and “Language Interpretation Services”.
Rescue Alert doesn’t seem to have a dedicated support staff for technical issues. All of their contact information indicates they have an all-in-one sales/customer service team.
Their website does provide a toll-free number, email form, and a 'request a call back' form. Their customer service department hours are 8am-5pm Monday-Friday.
Rescue Alert does offer a 30 day risk free guarantee. While your costs will be refunded to you, you will still be responsible for paying the return shipping.
Rescue Alert provides their customers with a monitoring service other medical alert companies do not.
They have specially trained personnel to help you through the most difficult of situations.
The Rescue Alert Response Center is manned by EMD(emergency medical dispatch) trained attendants.
These specialists are trained to recognize life threatening emergencies and provide specific instructions while you wait for EMS to arrive. This level of monitoring is rare in the industry.
The Response Center also uses Language Line Services. This is a translation service available for all Rescue Alert users for 150 different language. If English is a second language for you or your loved one, this service is indispensable.
Rescue Alerts MXD system runs off a traditional phone line or VoIP. Their MXD3G runs off AT&T’s cellular network and provides 3G connection.